Our Promise About Privacy at 1Win

Hello there. This document explains how we handle your personal information. We want to be totally clear about how we gather, use, and protect your personal information.

The Information We Keep

To keep your account safe and offer our services, we need to collect certain information about you. Here’s a summary of the information our company keeps in its records.

Your Account Details: This includes your name, email address, phone number, and the address you provide when signing up;
Identity Verification Files: We request copies of documents like your passport or national ID card to verify your identity and meet security requirements;
Payment Records: This includes all your transactions, like deposits and withdrawals in KES, dates of transactions, and the payment methods you use;
Technical and Usage Info: We automatically gather information from your device, such as your IP address, browser details, and how you interact with our services on the site.

Why We Process Your Data

We gather and use your personal information for specific purposes. Here’s a breakdown of the reasons behind how we manage your data. This will help clarify what we do with your information and why it’s important.

To Carry Out Our Deal: We require your information to provide the services you’ve asked for. This covers handling your account and managing your transactions;
To Meet Legal Requirements: Certain laws require us to gather and verify your information. For example, we need to check your age and identity to meet the current rules;
For Business Operations: We collect data to better our service and to protect our systems. This is a valid business need, and we always weigh it against your privacy rights;
When You Say Yes: Before sending you promotional emails, we’ll make sure to get your approval first. You can revoke this permission whenever you want.

How We Use Your Personal Information

We gather your information to make sure our services work well and are safe for you. Here’s a look at why we need your information for our operations and legal needs.

Account Management We use your information to create and manage your profile. This allows you to control your settings and preferences on our site;
Service Provision We need your information to provide the features you’re looking for. This makes sure all features function properly so you can take full advantage of what we provide;
Fraud Prevention We keep an eye on data to spot and prevent questionable activities. This step is essential for keeping your account safe and ensuring our systems aren’t misused or accessed without permission;
Regulatory Compliance We need to handle specific data to fulfill our legal requirements. This step keeps us in line with the guidelines laid out by the agencies and allows us to keep our operating license;
Service Enhancement We look at data to see how well our site is doing. This review allows us to spot things we can improve and make updates for everyone.

At times, we need to share your information with other companies. This covers partners that handle payments, our service providers, and related businesses. We also share information with regulatory authorities when the law says we have to. Any transfer of information goes on with security measures in place. We only share what’s necessary for the job.

How Your Information Crosses Borders

At times, your personal information may be dealt with in places beyond your own country. To protect your information, we rely on legal methods such as standard contractual clauses. We also transfer data to countries that have adequacy decisions, which show their data protection standards are up to par. You have rights regarding those transfers and can inquire about how we protect your information.

Keeping Your Information Safe

At 1Win, safeguarding your data is a top priority. We use TLS encryption for every piece of information you share with us. This helps keep your information hidden. Internally, access rules ensure that only approved staff are able to view your data for particular tasks. We regularly carry out security checks to spot and fix any weaknesses in the system before they become an issue. In case there’s a security issue, we’ve got a plan to act fast and protect your account.

How Long We Keep Your Information

We retain your personal information for set time periods. This approach hinges on our reasons for gathering the data and the legal obligations we have. Here’s a look at how long we store your data.

Account Details: We hang onto details like your name and email as long as your account is live. After you close an account, we keep this information for 6 years to follow legal record-keeping rules;
Financial Records: We need to hold onto transaction histories for 7 years. This is an essential need that enables us to comply with financial reporting and anti-money laundering regulations;
Connection and Usage Data: We store details, like your IP address and device type, for a year. We gather this info to check site traffic and keep things secure;
Support Interactions: Any chats or emails with our customer support team are stored for three years after we sort out your issue, so we can maintain service quality;
After The Period Ends: When the retention period is up, we either delete your data from our systems forever or make it anonymous. Anonymized data doesn’t include any personal details, and we use it for statistical purposes.

Your Control Over Your Information

You completely oversee the information you share.

This section outlines your rights concerning personal data and describes how you can exercise them to manage your information with us.

Right to Access: You can ask for a copy of the personal data we have about you;
Right to Rectify: If you find any inaccuracies in your information, you may request that we update it to reflect the correct details;
Right to Erase: You have the right to tell us to delete your personal data from our records under certain circumstances;
Right to Data Portability: You can request your data in a format that is machine-readable to transfer it to another service;
Right to Restrict Use: You can limit how we use your data, particularly if you believe it’s not accurate or if there are issues with our handling of it;
Right to Object: You can officially protest against our use of your information for certain purposes, like direct marketing;
How to Act: To exercise any of these rights, just reach out to our support team through our contact email address.

Website Analytics and Your Data

We make use of tools like Google Analytics to figure out how visitors engage with our site. This lets us figure out what’s effective and what isn’t. Here’s the info that we gather and manage.

Data We Collect: We track some details like your anonymized IP address, what browser you’re using, your device, and the pages you look at on our site;
How We Use It: This information helps us check out traffic, find out which parts of the site people like, and make changes for a better experience for everyone;
Anonymous Information: Everything we collect is anonymous and put together, so we can’t pinpoint who you are from this data;
How to Opt Out: If you want to stop your data from being collected by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on for your web browser.